Frequently Asked Questions
Are you offering authentic items? Can I trust you?
Of course! We offer ONLY authentic licensed items. All items are officially licensed. Our sources are going through a validation process before even considered or the goods offered here. No exception, no compromise. This is one of our core value and philosophy. All products offered here carry the authenticating marks and signs.
While we strive and try to give the best price possible, one can always spot fake goods offered on certain places by their unreasonably low prices. As we are ONLY offering authentic goods, WE DO NOT fall into this category of “1 dollar shop” misleading customers. Also we strongly encourage everybody to stay away shady unauthentic, unlicensed goods of dubious origin.
Are these items always available?
The honest answer is no. Goods offered on our website are officially licensed, meaning only a certain specific amount produced for a certain period of time. For this reason, some items are very limited.
What are these items?
We only supply items of quality. We take every possible care to describe each item accurately, as we are legally obliged to do, and to show it as clearly as we can.
As long as you use each item in the way intended and follow care instructions, it will give you the service you expect. If you are not satisfied with any purchase, we will do everything we can to rectify this according to our policies.
This guarantee does not affect your statutory rights.
Is my payment secure?
The payment processing on our website offers industry leading security level supported by VISA, MasterCard and other well known brands. You can pay by Credit or Debit card, PayPal. The security of our customers payment information is of top priority for us, for that reason we use the above mentioned world leading payment processors for peace of mind.
Can I contact you?
Yes. You can always contact us, through our Contact Us form. Our policy is to get in touch in less than 24 hours regardless of weekend, bank holiday or night and day.
Where are my items?
Upon completion of purchase, you will receive email notification. Orders received before 1pm eastern time ship same business day. Also, when the item is shipped, you will get email notification about the courier and your tracking number so you can follow up on your order. To be able to use heavily discounted shipping, we do use different well know shipping/courier companies to make sure you will get your items the fastest and most economic way to save you time and money.
Please see more at Shipping policy.